FAQ


What's the difference between a Pixel and every other wallet?

Pixel Wallet is very different from any wallet out there because you can customize it. From the material of the slates (individually customizable), to the elastic band and the strip + leather combo, you get to pick everything. Plus it has a unique mechanism that allows you to store 6 to 8 cards between the two slates and access them easily.

Can the wallet hold cash?

Yes it sure does! The wallet can hold cash, coins, or a key without a problem. The shape of the elastic bands can hold these items securely.

Where are your products manufactured?

All our products are manufactured in Montreal, Canada. All the materials are also high-quality, locally-sourced here in Canada or the United States. The slates are manufactured in-house and the elastic bands are hand sewn by a local textile manufacturer called Petites Mains (Montreal) that helps people who are in a situation of social exclusion, mainly immigrant women.

Are you carbon neutral or zero waste?

We strive to make our products as sustainable as possible. We are committed to obtain our 2021 Carbon Neutral Certification. At Maze Design, we are working hard to maintain a low waste production daily, buy locally-source materials and ship in all-recyclable packaging. 

If you are living a zero waste lifestyle, please let us know and we will make sure that your order comes packed minimally.

How does your financing works?

We work with Sezzle to split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit. Click here to read more. 

How quickly will my order ship?

Orders will ship in 1-2 business days after placing your order, unless otherwise noted on site. If product is coming back in stock, the estimated shipping window will be noted underneath the "Add to Cart" button on the product page by color/size variation. Once your product ships, you will receive your automatic tracking number(s) via email.

Where do you ship for free?

Some Canadian orders may be eligible for free untracked shipping, regardless of your cart total. If your order is eligible, the option will automatically be displayed as a shipping option at checkout. We are also pleased to offer FREE standard shipping for all orders over $99 CAD or $75 USD (before taxes) shipped to a Canadian or US address. Please refer to the table below for more information.

For shipping details, please visit our Shipping Policy.

Will there be a customs fee? And, will I be responsible for that cost?

Yes, for international orders, there may be a customs fee when the product arrives to your home country. Unfortunately, we are not able to quote that specific cost as it varies considerably between countries.

What is your return policy?

Please visit our detailed Refund Policy.

My order arrived damaged, what do I do?

If you order arrived damaged, please reach out to us over at contact@amazed.design

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